Privacy Policy
At Elouera Home Support, we are dedicated to upholding the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (the Privacy Act) regarding the treatment of personal information. This Privacy Policy outlines our procedures for managing the personal information we receive during the provision of our services (Services) and our interactions with you.
In this Privacy Policy, “Elouera Home Support”, “we”, “us”, “our” refers to Elouera Home Support (ACN 21 659 125 685) and any entity in the Elouera Home Support.
At Elouera Home Support, we are dedicated to safeguarding the privacy of your personal information, whether collected directly from you or through our website. This Privacy Policy outlines our commitment to protecting your data and your rights.
Please take the time to review this Privacy Policy carefully. If you have any inquiries or concerns, we encourage you to reach out to us. Your use of our services and provision of personal information indicate your acceptance of this policy, as you have had the opportunity to review and understand it. However, please note that if you choose not to provide personal information, it may impact your experience with our website and services.
The information we collect
Personal Information: We collect and manage personal information concerning the provision of our services, which may include information as relevant to your care. The type of personal information we may include is set out on our website.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Technical and Usage Data: This data comprises your online activity details, such as IP addresses, login data, device information, and browsing behaviour. We gather statistics on page views, sessions, and other internet usage information to enhance our website’s functionality and user experience.
Marketing and Communications Data: This involves your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.
Providing Us with Testimonials: If you choose to provide testimonials or feedback about your experiences with Elouera Home Support, you grant us the right to use, display, and reproduce your testimonials on our website and in promotional materials. By submitting testimonials, you acknowledge that the content you provide is accurate and that you have the right to share it.
Procedure
Collecting Your Personal Information – Purpose and Approach
We collect and use personal information for communication, internal record keeping, and marketing efforts. This information is stored securely to safeguard it from misuse, loss, unauthorised access, and unauthorised disclosure, including electronic and physical security measures.
We utilise data to enhance our in-home support services, assess market trends, and develop better care options for our clients.
Storage and Security
Our commitment to protecting your personal information extends to stringent security measures. To prevent any unauthorised access or disclosure, we have implemented robust physical, electronic, and managerial procedures. These measures are designed to safeguard the security of personal information, shielding it from any form of misuse, interference, loss, or unauthorised access, alteration, or disclosure.
Our disclosures of personal information to third parties
We may disclose personal information to deliver our services and comply with legal obligations. When we disclose your information to third parties for these reasons, we ensure their adherence to this Privacy Policy.
We are bound by strict confidentiality requirements as a home care provider. All of your confidential information will be handled in accordance with our professional obligations.
Access and Corrections to personal information
Clients and employees can request access to their personal information and have the right to correct any inaccuracies. We are committed to ensuring your information is always accurate, complete, and up to date.
Data Breach Management
If a data breach arises, Elouera Home Support, we will notify affected individuals, as required by our obligations under the Privacy Act.
An eligible data breach arises when the following three criteria are satisfied:
- there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, that Elouera Home Support holds;
- this is likely to result in serious harm to one or more individuals; and
- Elouera Home Support has not been able to prevent the likely risk of serious harm with remedial action.
Managing Your Personal Information and Your Rights
Please read and review this Privacy Policy thoroughly. By choosing to share personal information with us, you acknowledge and consent to our collection, storage, utilisation, and disclosure of your personal data in line with this Privacy Policy. We respect your autonomy; you’re not obliged to provide personal information. Nevertheless, it’s important to note that opting not to do so could impact our capacity to deliver our services effectively and your experience with our services.
Gaining Access and Corrections: Clients and employees can request access to their personal information and have the right to correct any inaccuracies. We are committed to ensuring your information is always accurate, complete, and up to date.
Unsubscribe: If you wish to unsubscribe from our communications, including our e-mail database, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Complaints and Feedback: Should you believe that Elouera Home Support has violated the Australian Privacy Principles, and you wish to file a complaint, or wish to leave us feedback on our services, please contact us using the details below and provide us with full details of the complaint or your feedback.
Cookies
At Elouera Home Support, we occasionally utilise cookies on our website. Cookies are small text files that are placed in your computer’s browser to store your preferences. These cookies, on their own, do not divulge your email address or any personally identifiable information. However, they play a crucial role in recognisng you upon your return to our online platform. They also enable third-party services like Google and Facebook to display our advertisements on your social media and online feeds as part of our retargeting efforts. In cases where you willingly provide personal information on our website, it may be associated with the data stored in the cookie.
You have the option to manage cookies by adjusting your browser settings to allow or block them. If you opt to block all cookies, including essential ones, using your browser settings, it may limit your access to certain sections or features of our website.
Links to Other Websites
The Elouera Home Support website may include links to third-party websites. We have no control over these external websites, and we cannot be held responsible for the safeguarding and privacy of any personal information you might share while visiting these sites. These third-party websites are not subject to the terms of this Privacy Policy.
Amendments
Elouera Home Support reserves the right to modify this Privacy Policy to adapt to changes in our privacy practices or alterations in the legal, regulatory, and professional standards landscape. Any updates to this policy will be made available on our website for your reference.
For any questions or notices, please contact us at:
Elouera Home Support (ACN 21 659 125 685)
Email: hello@elouerahomesupport.com.au
Last update: 7 November 2023.
